Return Policy

Return policies

Our goal at your total satisfaction!

If for any reason you wish to return a product you purchased please call us 908-840-5555 and ask for our returns department. We will not issue an RMA (Return Merchandise Authorization) without speaking to you first. We will not accept products sent back without an RMA. If an item is returned without an RMA, the item will be refused by the receiving department and sent back to the shipper at your cost.

Returned items must be in their original carton with all of the included packaging, paperwork, and inserts in new condition and unassembled. We reserve the right to inspect the item returned to ascertain its condition. If it is in new condition we will refund you your full purchase price minus any applicable fees (please read below). If the item received is not in the original condition and/or missing inserts or original packaging you will be subject to restocking fees up to the full value of the merchandise depending on severity of damage. Assessment of damage is at the sole discretion of Avantecor Inc.

Any product that was purchased from Avantecor Inc. and is a standard stock item, meaning you did not have the product custom made to your specification i.e. choice of fabric or product features, is returnable if sealed in its original packaging and has not been assembled.

All shipping costs will be the responsibility of the customer returning the item purchased i.e. the shipping cost to the customer (even though we may not have charged shipping it was not free we paid for it to be delivered to you), the shipping from the customer back to us plus a 35% restocking fee. If an item has been opened and assembled it cannot be returned for a refund.

It is the customers responsibility to return the purchase in good condition, therefore please make sure that you have packed the item being returned securely in the original carton with all of the inserts and packaging materials. Make sure that you choose a carrier that is insured and insure the shipment for the full value of the item being returned. Should you wish the return shipping to be handled by our shipping dept, we will shop for the best shipping price and email you the charge if you agree we will schedule a pickup of the item being returned.

Please note: Coaster Furniture products are not eligible for our returns policy, they are final sale and not returnable under any circumstances.

Custom orders must be cancelled within 24 hours of ordering. A 35% restocking fee will be charged for any order cancelled after 24 hours. Please contact our customer service department at 877-453-8764 with any questions or comments you may have

Images are for illustration purposes only. We are not responsible if information made available on this site is not accurate, complete or current.

Please Note: Not all monitors are calibrated to the right coloring so if you need a specific color or need to match existing furniture ask us for swatches and we will have it sent to you direct from the manufacturer.

All descriptions and pricing are subject to change. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

By making a purchase at you are agreeing to abide by Avantecor Inc. policies, terms, and conditions.